Customer service representatives

Detailed Occupation

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2020 Workforce

2.88M

Average Age

37.7

Estimated Job Growth

−1.95%

10-year projection

Average Salary

$34,656

Average Male Salary

$39,544

Average Female Salary

$32,116

About

Customer service representatives are most often employed by the Restaurants & Food Services industry. The average yearly wage for Customer service representatives was $34,656 in 2020.

The locations that employ the most Customer service representatives are Hillsborough County (Central) PUMA, FL, Orem, Pleasant Grove, American Fork & Lindon Cities PUMA, UT, and Cedar Rapids City PUMA, IA. The locations with a relatively high concentration of Customer service representatives are Mesa City (South Central) PUMA, AZ, Phoenix City (South) PUMA, AZ, and St. Louis County (Inner Ring North) PUMA, MO.

Sales & Office Occupations Office & Administrative Support Occupations

Employment and salary information for the Customer service representatives workforce. Customer service representatives workforce in 2020 was 2,878,545 people, of which 65.8% were women and 34.2% were men. Customer service representatives are paid most in District of Columbia (West) PUMA, DC but are relatively concentrated in Mesa City (South Central) PUMA, AZ.

Employment Over Time

Metric

Grouping

984,163

Male Workforce

± 24.3k

1,894,382

Female Workforce

± 33.6k

The Customer service representatives workforce in 2020 was 2,878,545 people (65.8% women and 34.2% men). This implies an average annual growth of 18.3% between 2014 (2,433,563) and 2020 (2,878,545).

Employment by Location

Level

Metric

This map shows the states in the United States shaded by average wage for Customer service representatives.

During 2020, the states that concentrated the best average annual wage were District of Columbia ($51,646), New Jersey ($43,313), and New Hampshire ($41,789).

Yearly Wage Ranking

$34,656

AVERAGE WAGE

#408 in the ranking (2020)

$55,954

NATIONAL AVERAGE WAGE

For all occupations across the US

In 2020, Customer service representatives earned an average of $34,656, $21,298 less than the average national salary of $55,954

The graph shows the ranking of Customer service representatives in relation to all Detailed Occupation in 2020.

Wage Distribution

Gender

0.42

WAGE GINI

In 2020, Customer service representatives had a wage GINI coefficient of 0.42, which is lower than the national average of 0.478. In other words, wages are distributed more evenly for Customer service representatives (shown in red) than for the overall labor force (shown in gray).

The graphic shows the distribution of average salaries by buckets for Customer service representatives compared to the entire workforce in the country.

Industry

Information on the industries that employ Customer service representatives and on wages for those in the field. Restaurants & Food Services is the industry that employs the most Customer service representatives, both by share and by number, though the highest paid industry for Customer service representatives, by average wage, is Computer & peripheral equipment manufacturing ($103,186).

Occupations by Industries

Metric

Value

2.88M

2020 Workforce

± 41,248

0.353%

1 YEAR GROWTH

± 2.02%

This graphic shows the share of Customer service representatives employed by various industries. Restaurants & Food Services employs the largest share of Customer service representatives at 38.3%, followed by Business support services with 37.5% and Supermarkets and Other Grocery (except Convenience) Stores with 24.2%.

Diversity

Demographic information on Customer service representatives in the US. The workforce of Customer service representatives in 2020 was 2,878,545 people, with 65.8% woman, and 34.2% men. The average age of male Customer service representatives in the workforce is 35.9 and of female Customer service representatives is 38.7, and the most common race/ethnicity for Customer service representatives is White.

Gender and Age

Metric

The workforce of Customer service representatives in 2020 was 2,878,545 people, with 65.8% woman, and 34.2% men.

The age ranges that concentrated the largest workforce were 20 to 24 years (468,897 people), 25 to 29 years (425,202 people), and 30 to 34 years (332,045 people). Among them they concentrated 42.6% of the total workforce.

Ethnicity

Gender

In 2020, 18.7% of Customer service representatives workers were Hispanic and 81.3% non-Hispanic.

The treemap shows the distribution of Hispanic workers according to their origin, highlighting Mexican (78.4%), Puerto Rican (15.8)%, and Dominican (5.8)%

You can review this information by gender using the selectors above.

Races

In 2020, 66.7% of the Customer service representatives workforce were White, of which 64.9% were women and 35.1% men. Other races that concentrated a significant number of workers were Black (18%) and Other (5.12%).

Education & Skills

Data on higher education choices for Customer service representatives from The Department of Education and Census Bureau. The most common major for Customer service representatives is Business but the most specialized major according to RCA in 2020 were Communication Technologies.

Among the necessary skills for Customer service representatives, Active Listening stands, but the revealed comparative advantage (RCA) shows that Customer service representatives need more than the average amount of Service Orientation.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

Type of Majors

Degree

The most common majors achieved by Customer service representatives in 2020 (counting all academic degrees) were Business (206,149 people), Communications (54,279 people), and Social Sciences (53,972 people).

You can review this information for different academic grades by modifying the option selected in the selector above.

Education Levels

Metric

The main educational levels achieved by the Customer service representatives workers were Some college (934,330 people), High School or Equivalent (786,251 people), and Bachelors Degree (557,272 people).

The graphic shows the Customer service representatives workforce by gender and educational level.

Skills

Chart

Value

Data on the critical and distinctive skills necessary for Customer service representatives from the Bureau of Labor Statistics. Customer service representatives need many skills, but most especially Active Listening, Speaking, Service Orientation.

Projections

Projections on job growth for Customer Service Representatives from the Bureau of Labor Statistics. The 10-year national workforce is projected to grow 3.71%, but Customer Service Representatives are expected to see a growth of −1.95% over the same period. This occupation is expected to grow less than the national average.

Job Growth

−1.95%

Estimated Job Growth

10-year Projection

3.71%

National Growth

10-year Projection

This line chart shows the projected 10-year growth in the number of jobs for Customer service representatives. This profession is expected to grow less than than 3.71%, the average rate of national job growth.